Return Policy
Last updated: April 19, 2026
ShopFiberOptic is a trade name of Beckmere LLC, a Tennessee limited liability company with its principal office at 2210 Springdale Dr, Franklin, TN 37064. Returns under this policy are handled by Beckmere LLC.
30-Day Return Policy
We accept returns within 30 days of delivery for items in new, unused condition with original packaging. If you're not satisfied with your purchase, we'll make it right.
Eligible Returns
- Items must be in new, unused condition
- Original packaging and all included accessories must be included
- Returns must be initiated within 30 days of delivery
How to Return
- Contact us at support@shopfiberoptic.com with your order number
- We'll provide a return shipping address and instructions
- Ship the item back in its original packaging
- Refund is issued within 5-7 business days of receiving the return
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or damaged. For defective items, we'll provide a prepaid return label.
Exchanges
We accept exchanges for the same or different products. Contact us at support@shopfiberoptic.com to arrange an exchange.
Defective Items
If you receive a defective or damaged product, contact us immediately. We'll arrange a free return and send a replacement or issue a full refund, including original shipping costs.
Questions?
Email us at support@shopfiberoptic.com or call (615) 905-6018 for any questions about returns or exchanges.
Beckmere LLC (operating as ShopFiberOptic)
2210 Springdale Dr, Franklin, TN 37064
Phone: (615) 905-6018
Email: support@shopfiberoptic.com