Refund Policy

This policy explains when and how ShopFiberOptic issues refunds. ShopFiberOptic is operated by Beckmere LLC, a Tennessee limited liability company. This policy works together with our Return Policy. If your situation isn't covered here, email support@shopfiberoptic.com or call (615) 905-6018 and we'll make it right.

When You'll Get a Refund

• You returned an item in new, unused condition within 30 days of delivery.
• You received a defective or damaged product.
• You received the wrong item and we can't ship the correct one.
• We cancel your order before it ships (for example, if an item is unexpectedly out of stock).
• Your package was lost in transit and the carrier confirms non-delivery.

When We Can't Issue a Refund

• Items returned more than 30 days after delivery.
• Items that have been used, installed, or damaged after delivery by something other than shipping.
• Items that are missing original packaging or accessories, except in the case of a defective or damaged product.
• Custom or special-order items (these are marked clearly on the product page and are final sale).

How to Request a Refund

1. Email support@shopfiberoptic.com with your order number and the reason for the refund.
2. We'll reply within one business day with return instructions (for returns) or confirmation (for cancellations and other refunds).
3. Ship the item back in its original packaging, if applicable. You may keep the tracking number.
4. We'll inspect the returned item and notify you by email once your refund is approved.

Refund Amount

• Full refund of the product price for returns in new condition received within 30 days.
• Original shipping charges are refunded if we sent the wrong item, the item was defective, or we cancel an order before shipment.
• Return shipping is your responsibility unless the return is caused by our error or a defective product (in which case we cover it).
• Restocking fees: we do not charge restocking fees for returns in new condition.

Refund Timing

Once a refund is approved, we issue it to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take an additional 3 to 5 business days to appear on your statement.

Partial Refunds

In rare cases, we may issue a partial refund if a returned item shows minor wear or is missing non-critical accessories. We'll always explain the reason and give you the option to receive the item back instead.

Refunds on Gifts

If the item was marked as a gift when purchased, the refund will go to the original purchaser's payment method. If you received a gift and want to exchange or return it, email support@shopfiberoptic.com.

Late or Missing Refunds

If you haven't seen a refund after 10 business days from our confirmation email:

1. Check your bank statement again, and look for a line item from the payment processor (Stripe).
2. Contact your bank or card issuer — it sometimes takes longer for refunds to post.
3. If you still can't find it, email support@shopfiberoptic.com and we'll help track it down.

Contact

Need help with a refund?

Beckmere LLC (operating as ShopFiberOptic)
2210 Springdale Dr, Franklin, TN 37064
Phone: (615) 905-6018
Email: support@shopfiberoptic.com