A 12,000-subscriber regional ISP in the Midwest
Cutting splice failures on a rural FTTH rollout
The Challenge
This ISP was expanding fiber-to-the-home service across three rural counties. Their field crews were averaging a 14% first-pass splice failure rate using aging fusion splicers and inconsistent cleaning practices. Failed splices meant truck rolls, missed install windows, and frustrated subscribers waiting weeks for service.
Recommended setup
They standardized their 8-person install team on QBL fusion splicers and CLEP one-click fiber cleaners from ShopFiberOptic. Every tech received a complete FTTH tool kit with matched 2.5mm and 1.25mm cleaners, and the team adopted a mandatory pre-splice cleaning protocol using the CLEP system.